Past: Everybody starts Somewhere

Things got off to a great start.  We would start around 6am and work late, set our hours, support OUR clients.  Even one July 4th we were out until 4am, finishing a New Business Network Installation.  It was fun and we loved it.  We were setting records and as time continued on, managers were promoted based upon our performance, but the support we received seemed to be decreasing.  We were discouraged.  We worked and were patient, but eventually we took an offer at Circuit City, thinking we would have more input because they had yet to launch their service. 

Circuit City : Firedog
When we arrived, there was no brand, no car, no standards, but ample supply of disorganization and discouragement.  Somehow, with the help of willing salesmen, open minded bosses, and hard work, we had a 3000% increase in two months.

Quickly after the Firedog brand was launched, things took a turn for the worse.  The Techs were not properly equipped from the beginning.  The company spent three times Geek Squad's initial advertising budget, but lacked focus and understanding what the customer wanted.  The greatest issue was their lack of belief and support in the Pros.  Proper Support tools were not put in place.  The hassle created disfunction and resentment.  Things quickly unraveled.  Unhappy workers make unhappy customers, and soon afterward, they fired their best people in 2007.

Insanity is doing the same thing an expecting different results.  We realized for things to be different, a Service Company must be fundamentally IT based, launched by IT Professionals, and maintained by IT Professionals.

Present: Learning From the Past

As an employee, there is no incentive to work harder when the reward is constant.  Owning your company, changes everything.  Solution?  Have help, but be your own boss. 

QuikSupport has 3 parts:   Local   Mobile   Global 

Dr. Quik  is our Cartoon Spokesman.    

Mobile Professionals own their car, supplies, and client accounts.  This allows to the Pro to branch out into neighboring towns as well.  QuikSupport Corporate provides training, call centers, backup assistance, product ordering, call routing, marketing, advertising and everything else a Mobile Pro needs to grow but would keep him from doing what is most important, house calls. The premium car, a Mini Cooper, is small, fast & efficient. The Clubman is a family friendly option with a third door for the kids or car seat. The Mini-E electric version is in testing.

Local offices are needed for more complicated situations with complicated equipment.  Many Mobile Pros share their storage and office area.

The Global part allows us to be available 24/7/365.  Everyday clients call us with short questions, maybe only 2 or 3 minute questions!  This is impossible to do as a Mobile Tech. As videophones become an everyday appliance, it's changing the face of business and long-distance home communication.  If you are on vacation or behind schedule, the central database allows us to use other Pros.  Think of it like an extra doctor-on-call. (The Future)

Future: This is the exciting stuff

Many cost-saving inventions never make it off the ground in a rapidly growing economy.  Equipment is replaced rather than learning how to get the most longevity.

With the rapid advancement of technology that exceeds individual's needs, the public is dependent upon us to divide this technology among users for the greatest efficiency of shared resources, whether it's computing power, office space, transportation, or equipment.

We never imagined that the exorbant costs of running a big business would open the opportunity for more people to be a business owner!